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If you're collecting information about your customers, it should be: Even if your business isn't captured under the Privacy Act, you must maintain best practice privacy practices to keep your credibility in the marketplace.įind out more about the Privacy Act on the Office of the Australian Information Commissioner (OAIC) website. The Privacy Act regulates information privacy and covers many different activities and sectors. Customers need to know that you're protecting their information. If you're running any aspect of your business online, the main laws that apply to you are the:īusinesses have an obligation to protect customer privacy, especially if your customers are buying online. Visit the National Measurement Institute website for more information. Small businesses that buy or sell goods by weight, volume or length must also comply with the National Measurement Act 1960 and the National Trade Measurement Regulations 2009.īusinesses that short-measure their customers can be fined up to $170,000 per offence. The price of goods and services must stay the same for a reasonable length of time and you must have reasonable quantities available.
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Product and service descriptions must be correct and you must give your contact details. Visit the Australian Competition and Consumer Commission (ACCC) website for more about consumer guarantees on products and services, including exceptions, compensation and repairs, replacements and refunds.
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do all the things a person would normally expect.be safe and of acceptable quality and appearance.Minimum requirements for products and services business vehicles and trailers used to transport goods (regardless of cost).over $100,000 and generally used for personal or household use.Products and services, including those bundled, discounted or on sale, are automatically guaranteed if they are: Consumer guarantees apply regardless of any other warranties you place on the product or service. Under Australian Consumer Law, businesses must automatically guarantee most products and services that they sell, hire or lease. Most post purchase fees on gift cards such as activation fees and balance enquiry fees are banned.Gift cards must have a minimum 3-year expiry period.The Australian Consumer Law (ACL) was amended to provide protections for gift card consumers across Australia. Learn more about refunds, repairs and exchanges on the Consumer Affairs website. Your refund and exchange policy must be clearly spelled out and comply with the Act.Īdding a 'no refunds or exchange' note to your website doesn't prevent you from having to offer a refund or exchange if the goods: Learn more about receipts and itemised bills on the Consumer Affairs website. itemised receipts if the consumer asks for one.a receipt for amounts over $50 or if the consumer asks for one.Learn more about unfair contract terms on the Consumer Affairs website.
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Fair means there is a healthy balance between you and the consumer.
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Online businesses must also comply with the laws in the: These laws apply whether you're trading online or in a brick and mortar premises. When running your business, you must meet certain standards in providing: Breaching the Act is illegal and can cost you a lot of money in long-term legal expenses. The law that protects consumers in Victoria is the Australian Consumer Law and Fair Trading Act 2012.Ĭonsumer laws put restrictions on your business to ensure you're fair in the way you:Ĭomplying with these laws can improve customer relations and give your business a reputation as one that deals fairly with your customers, suppliers and competitors.
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